Disney Store e-Gift Card Frequently Asked Questions
Purchasing a Disney Store e-Gift Card
How can I purchase a Disney Store e-Gift Card?
Purchasing a Disney Store e-Gift Card is as simple as purchasing any other product at DisneyStore.asia / DisneyStore.asia/my / DisneyStore.com.au / DisneyStore.com.au/nz. Just choose the denomination, fill out the personalization information and then add it to your Shopping Cart and proceed to Checkout as usual.
How do I pay for a Disney Store e-Gift Cards
You may use any of the available payment methods (e.g. credit card, payment wallets) displayed at the checkout page to purchase your Disney Store e-Gift Card as you would with any other item at DisneyStore.asia / DisneyStore.asia/my / DisneyStore.com.au / DisneyStore.com.au/nz.
Can I purchase a new Disney Store e-Gift Card using another Disney Store e-Gift Card?
You cannot purchase a Disney Store e-Gift Card using another Disney Store e-Gift Card.
Can I purchase other merchandise at the same time as a Disney Store e-Gift Card?
No, you may not purchase other merchandise together in the same order as a Disney Store e-Gift Card. Should you have a mix of regular merchandise and Disney Store e-Gift Card in your shopping cart, you will be prompted to save either your regular merchandise or the Disney Store e-Gift Card(s) using the "Save for Later" function for a separate order via a later purchase.
Can I purchase more than one Disney Store e-Gift Card per order?
Yes, you can purchase multiple Disney Gift Card e-Gifts in the same order
Can I purchase other merchandise at the same time as a Disney Store e-Gift Card?
No, you may not purchase other merchandise together in the same order as a Disney Store e-Gift Card. Should you have a mix of regular merchandise and Disney Store e-Gift Card in your shopping cart, you will be prompted to save either your regular merchandise or the Disney Store e-Gift Card(s) using the "Save for Later" function for a separate order via a later purchase.
How is the Disney Store e-Gift Card sent to the recipient?
After you place an online order for a Disney Store e-Gift Card at DisneyStore.asia / DisneyStore.asia/my / DisneyStore.com.au / DisneyStore.com.au/nz, we will email the Disney Store e-Gift Card to the recipient email address you provide usually within a business day. In addition, we will send you an email confirming that the Disney Store e-Gift Card has been sent. Please retain your confirmation email for your records as your proof of purchase!
Please note: Depending on your payment method, verification with your financial institution may cause a delay in the delivery time.
Will I be charged tax or shipping when ordering a Disney Store e-Gift Card?
No, the Disney Store e-Gift Card is non-taxable. Also, there is no shipping charge for Disney Store e-Gift Card.
What denominations of the Disney Store e-Gift Cards are available for purchase?
Whom do I contact if I have a problem with my Disney Store e-Gift Cards?
For general Disney Store e-Gift Card questions, please contact our Guest Services team for further assistance.
Redeeming a Disney Store e-Gift Card
Where can I redeem my Disney Store e-Gift Card?
Your Disney Store e-Gift Card is redeemable online only at DisneyStore.asia / DisneyStore.asia/my / DisneyStore.com.au / DisneyStore.com.au/nz.
Please note: Disney Store e-Gift Card purchased from DisneyStore.asia / DisneyStore.asia/my / DisneyStore.com.au / DisneyStore.com.au/nz are NOT redeemable at DisneyStore.com, DisneyStore.co.uk, https://store.disney.co.jp/, Walt Disney World® Resort, Disneyland® Resort and Disney Cruise Line®, any physical Disney Stores, as well as the locations listed on disneygiftcard.com/info.
Should you have any questions regarding acceptance of the Disney Store e-Gift Card at a particular location, or if redemption is valid for a particular product or service, please check with the location prior to your transaction.
How do I redeem my Disney Store e-Gift Card?
The Disney Store e-Gift Card can be used for online purchases at DisneyStore.asia / DisneyStore.asia/my / DisneyStore.com.au / DisneyStore.com.au/nz. At DisneyStore.asia / DisneyStore.asia/my / DisneyStore.com.au / DisneyStore.com.au/nz, simply enter the Disney Store e-Gift Card number found in your recipient email into the Gift Card Information box on the payment page. If the total of your purchase exceeds the amount on your Disney Store e-Gift Card, you will be prompted to select an additional payment method (e.g. credit card) where the balance will be charged.
Please note: You may redeem up to 5 Disney Gift Card e-Gifts per order
What if my purchase total is less than the amount of my Disney Gift Card e-Gift?
Any unused portion will remain on your Disney Store e-Gift Card and can be used toward a future purchase.
What if my purchase total is more than the amount of my Disney Store e-Gift Card?
The amount over the total on your Disney Store e-Gift Card will be charged to the additional payment method you select (e.g. credit card, payment wallet)
Can I redeem my Disney Store e-Gift Card for cash instead of merchandise?
No, Disney Store e-Gift Card are not returnable or redeemable for cash unless where required by law.
How do I know the balance and/or expiry date on my Disney Gift Card e-Gift?
You may check the unused balance and/or expiry date of your Disney Gift Card e-Gift by logging in to your Disney Store account > Digital Gift Card section. Once you locate the relevant Disney Store e-Gift Card, click on “See Details”.
Alternatively, you may also check your Disney Gift Card e-Gift on the “Check Balance” page here:
What if I lose my Disney Store e-Gift Card?
Lost, stolen or corrupted Disney Store e-Gift Card will not be canceled or replaced without the required proof of purchase. Certain restrictions apply. Please contact our Guest Services team for further assistance. Please retain your email containing your Disney Store e-Gift Card for your records as proof of purchase.
Can I top-up / add money to my current Disney Store e-Gift Card?
No, you cannot top-up / add money to your current Disney Store e-Gift Card.
Can I top-up / add money to my current Disney Store e-Gift Card?
No, you cannot top-up / add money to your current Disney Store e-Gift Card.
Does my Disney Store e-Gift Card have an expiration date?
Yes, Disney Store e-Gift Cards have an expiration date of 3 years from the date of issue/purchase.
If I return an item purchased with a Disney Gift Card e-Gift, how will I be refunded?
All returns and exchanges are subject to our standard Return/Exchange policy. If your order was paid for fully by a Disney Store e-Gift Card, it will be refunded fully to the Disney Store e-Gift Card. If your order was paid for partially with a Disney Store e-Gift Card and additional payment method, the refund will be split respectively per the amount pay per payment method.