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Free Delivery over NZ$ 99.95 T&Cs Apply

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Delivery Information

 

DESTINATION DELIVERY METHOD DELIVERY COST DELIVERY TIME
Australia Standard delivery

Express delivery		 AU$ 9.95

AU$ 14.95		 2-6 business days*

1-3 business day*
New Zealand Standard delivery

Express delivery		 NZ$ 9.95

NZ$ 14.95		 4-8 business days*

3-5 business day*
 

Get free delivery when you spend above a certain amount on Disney Store. Other delivery offers may also apply. See the Free Delivery Offer Terms & Conditions here for more information.

Sorry, we are unable to deliver to:
  • PO boxes, re-shippers or package-forwarding services.
  • Addresses outside of the country or region where the order was placed.

Order Processing Times

We have a standard processing time of 1-2 business days for all orders.

All orders are shipped from Australia; during high season and sale periods you may experience longer than expected wait times. We apologise for any inconvenience caused and are trying our best to get your items to you in a timely manner.

Your deliveries may arrive between 8am and 6pm local time, Monday to Friday (except for national or public holidays), and exact times or days for delivery cannot be pre-selected. Once your order is out with the courier, you'll receive an email and/or text with the estimated delivery timeframe for when you can expect your parcel.

Duties and Taxes

For applicable destinations, duties & taxes will be automatically calculated and displayed during checkout.

Cancel or Amending an Order

We aim to get your item to you as quickly as possible, which means that we may have already started processing your order and can’t make any changes once the order is confirmed. These include changing the delivery address.

However, we want you to be happy with your Disney Store purchase and understand if you need to return an item. Please refer to our Help & FAQs page on how to return a purchase.

If you have submitted an incorrect delivery address, please reach out to us via the Global-e Contact Us form

Track Your Order

If you’re eagerly awaiting your item’s arrival and want to track its progress, refer to your delivery email to find tracking details. You can also track your order via this tracking portal or get in touch with our friendly guest services team via the Global-e Contact Us form.